Skip to main content

Charge reminder


Avangate acts as merchant of record for your online products and services, therefore we send transaction related information to shoppers (payment receipt/electronic delivery emails, invoices, etc.)

More than that, when checking their financial statement, your shoppers will be able to recognize transactions performed through Avangate by a specific identifier that most probably does not resemble the name of the website/company the shopper made the purchase from (e.g.*

To mitigate refund/chargeback risk from shoppers who cannot associate the statement information with the payment they performed, Avangate sends them an email to remind them of their previous purchase and notify about the details they would be seeing on their statement.


Enabled by default if you signed up for an Avangate account after September 30, 2016.

We will work with you on next steps and activation if you signed up for an account prior to September 30, 2016.

What is the purpose of this email?

To reduce the risk of refunds/chargebacks, Avangate sends out charge reminder notifications to your shoppers, notifying them, post purchase, about the payment previously performed.

We send out two email notifications after each complete order (with the exception of zero value orders and refunds) as follows:

  • The 1st notification 5 days after Avangate marks the order as complete.
  • The 2nd notification on the 5th of the first month after Avangate marks the order as complete.

For example, if the order is complete on October 10th, 2016, the 1st notification will be sent on October 15th, 2016 while the 2nd one will be sent on November 5th, 2016.

The only exception to the rule is when the 1st notification is sent during the first five days of the month; in this case, the second notification will not be sent, to avoid spam.

For example, if the order is complete on October 30th, 2016, we will only send one notification - on November 4th, 2016.


Preview and test email

Navigate to the Email template manager section to preview and test the charge reminder notification sent to your shoppers.

If you can't see the email it means Avangate has not yet activated it for your account.

  • Was this article helpful?