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Order search

Overview

Use 2Checkout's order search capabilities to search for information on purchases your customers made. It can take up to 5 minutes until placed orders are indexed.

Requirements

Order search requires that you have an active 2Checkout account and shoppers have placed at least one order using your buy links.

Availability

Order search is available to all 2Checkout accounts.

How to search for orders

  1. Go to Orders & customers -> Order search.
  2. Select a query type. You can search by:
    • Unique order reference
    • External reference attached to an order
    • Shopper reference number
    • Customer name/Company
    • Customer email
    • Coupon code
    • Invoice number
    • SKU (Stock Keeping Unit)
    • Sales SRC (the source of the sale defined using the SRC parameter)
    • Credit cards last 4 digits
    • Phone number
  3. Use the Exact matches option to return only results that fully match your search criteria.
  4. Use additional filters to narrow down your search:
    • Order status
    • Order date
    • Product
    • Order flow
    • Subscription type
    • Country / State (only for the United States)
    • Payment method
    • Order origin
    • Delivery type (electronic, physical or both)
  5. You can choose to display only orders coming from affiliate sales or orders with chargebacks, by using the following filters:
    • Affiliate orders only
    • Chargeback orders only

Order date

  • the date the order was completed is displayed for orders with one of the following statuses: Finished, Refund, and Partial Refund
  • the date the order was placed for orders with one of the following statuses: In progress, Pending approval, Purchase order, Unfinished, Canceled, Suspect

 

Order status

Order status in search export

Order status in Control Panel

Approval status

Notes

COMPLETE

Finished

Finished

The order is paid and fulfilled.

AUTHRECEIVED

Pending approval

Pending approval

2Checkout is currently investigating the order. The payment was approved by the bank but is not recommended to take any action until the final approval from 2Checkout is received.

In progress / Processing

In progress

The order has been approved and is waiting for fulfillment confirmation.

Purchase order Unfinished Unfinished 'Purchase Order' (order has been approved but not paid yet)
Confirmation required Unfinished The order contains products that need your delivery approval and it will be processed after you confirm it.

Suspect

Suspect

The order did not pass 2Checkout anti-fraud filters. It can still be approved if customer authentication is successful (2Checkout will contact the customer and/or request documents related to the payment). 

REVERSED

Canceled

Canceled

The order was canceled because it failed to pass 2Checkout antifraud filters and the transaction funds have been returned to the customer.

PENDING

Unfinished

Unfinished

The order has incomplete/delayed/invalid payment details. If you have activated the follow-up option (see Ordering options settings), 2Checkout will try to recover the order (the customer will receive a follow-up email with further information for finalizing the order). This can happen in either of the following situations:

  • the shopper did not finalize the payment;
  • 2Checkout has not yet received the payment (applicable to offline payment methods);
  • a technical error has occurred.

Suspect

Suspect

The order did not pass 2Checkout anti-fraud filters. It can still be approved if customer authentication is successful (2Checkout will contact the customer and/or request documents related to the payment).

TEST

TEST

TEST

Test order.

TOTAL REFUND

Refunded

Refunded

The order has been canceled and the funds have been returned to the customer.

PARTIAL REFUND

Refunded

Refunded

The order has been canceled and a partial amount has been returned to the customer.

CHARGEBACK

Refunded

Refunded

Refund issued as a result of a lost chargeback dispute.

Restrict users from running blank & partial order searches

The 2Checkout platform allows all users to run blank or partial order searches by default. This is done through a special role that is activated on all merchant accounts.

To restrict certain users from running blank and partial order searches:

  1. Go to Account Settings and click Manage user access.
  2. Select View roles and click the Edit button for the role that you want to disable the blank & partials searches for
  3. Under the Orders & Reports roles section, uncheck the Blank & partial searches for eStore checkbox and click Save role at the bottom of the page.

Once you disable this privilege, users governed by the role you edited will no longer be able to run blank or partial searches. They will be prompted to enter the full customer or company name/reference/email address in order to search in the Name/Company or Email fields.

How to search for orders placed through the purchase order flow

  1. Go to Order Search and click More search filters.
  2. Use the Order flow filter to select Purchase order.
  3. Click Search.
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