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Refunds processing time frames

Overview

Refunds' processing time frames depend on the payment method used by the shopper.

If the refund request is granted by 2Checkout/Merchant, payments are refunded to shoppers as follows:

  1. Credit/Debit Cards payments will be refunded within one (1) business days;
  2. Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be borne by the end-user;
  3. PayPal payments will be refunded within one (1) business day;
  4. Other payment methods will be refunded between five (5) to seven (7) days.
  5. In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, the period needed for your bank process settlement to complete. 2Checkout will only review and respond to your refund request after the 6-week period ends.

*Once a refund is processed, the funds will be visible in the shopper’s account within 3-5 business days, depending on their bank processing time.

*PayPal refunds will be visible in the shopper’s account on the same day.

Refunds' processing time frames for online payment methods

Payment method Type Refund processing time

Visa

credit/debit card

within one (1) business days

Visa Electron

debit card

within one (1) business days

MasterCard

credit/debit card

within one (1) business days

Maestro

credit/debit card

within one (1) business days

Eurocard (Mastercard)

credit/debit card

within one (1) business days

American Express

credit card

within one (1) business days

Discover/Novus

credit card

within one (1) business days

Dankort /VISA

debit card

within one (1) business days

Bancontact

credit/debit card

within one (1) business days

Postepay (Visa)

credit/debit card

within one (1) business days

JCB (Japan Credit Bureau)

credit card

within one (1) business days

Carte Bancaire

local debit card

within one (1) business days

PayPal

digital wallet

within one (1) business days

PayPal Express

digital wallet

within one (1) business days

Direct Debit SEPA*

direct debit

within six (6) weeks from the payment date

Direct Debit UK*

direct debit

within six (6) weeks from the payment date

Alipay

digital wallet

within one (1) business days

Apple Pay

digital wallet

within one (1) business days

SOFORT Banking

online banking

within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)

Giropay

online banking

within three (3) to five (5) days

iDEAL

online banking

within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)

Webmoney

digital wallet

within three (3) to five (5) days

eCheck/ACH*

direct debit

within six (6) weeks from the payment date

UnionPay

credit/debit card

within one (1) business days

Elo Card

credit card with installments

within one (1) business days

Hipercard

credit card with installments

within one (1) business days

Local Cards Turkey with installments (Bonus, World, CardFinans, BankAsya, Paraf, Maximum, Axess)

credit card with installments

within one (1) business days

Nordea

online banking

within three (3) to five (5) days

Danske

online banking

within three (3) to five (5) days

Pay Easy (through Konbini)

online banking

within three (3) to five (5) days

Trustly

online banking

within three (3) to five (5) days

POLi

online banking

within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)

WeChat Pay

digital wallet

within three (3) to five (5) days

Skrill Wallet

digital wallet

within three (3) to five (5) days

Neteller

digital wallet

within three (3) to five (5) days

Qiwi wallet

digital wallet

within one (1) business days

Note: In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, the period needed for your bank process settlement to complete. 2Checkout will only review and respond to your refund request after the 6-week period ends.

Refunds' processing time frames for offline payment methods

Payment method Type Refund processing time

PayNearMe

cash/online

 

 

 

 

within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)

Wire/Bank transfer - SEPA countries**

bank transfer

Wire/Bank Transfer - non-SEPA countries**

bank transfer

Check

check

Purchase Order

purchase order

Konbini

cash

Boleto Bancario**

Cash/online

Cash at 7-Eleven, Family Dollar & ACE

Cash/online

 

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