Frequently asked questions - 2Checkout upgrade
Ordering process and shopping cart
Can I continue using the buy-links generated in my previous platform?
Yes, your buy-links continue to work as expected and your ordering flow has not been affected by the upgrade process. Your new Merchant Control Panel allows you to generate new buy-links with a brand-new checkout experience: ConvertPlus. Learn more about ConvertPlus, and how it can help drive your business upwards by checking this article.
Will my current shopping cart integration continue to work?
The shopping cart integration flows have not been affected by the upgrade process. You can continue using the same shopping cart application, for providing your customers with the checkout experience you want.
What payment methods do I have available in the new Control Panel?
You can use Credit Cards and PayPal to receive payments from your customers.
Can I place test orders/demo sales in the new Control Panel?
Use ConvertPlus to place test orders with dummy credit card information, and follow the buying experience from end to end. Learn how to generate buy-links and place test orders by reading this article.
What transactional currencies are available in the new platform?
Right now, you benefit from the same number of currencies for incoming purchases. Switch to ConvertPlus to benefit from over 100 transactional currencies for displaying the right price for your customers. Check here the full list of display currencies available on ConvertPlus.
What languages do my customers have available on the new platform?
At this moment, you have the same number of cart languages available as before: 33. Use the ConvertPlus checkout to benefit from 29 languages that you can use for providing a localized selling experience to your customers.
Can I still use Inline Cart for processing orders?
What happens with my existing orders that are about to renew?
Your recurring payments will be processed according to their current setup.
Finance and payouts
How/When do I get paid?
Payouts are sent based on your current account setup. The payout schedule remains unchanged, with payments being made on a weekly basis.
Can I still change my bank account for payouts?
Yes, the new Control Panel allows you to update your payout information.
Are there any new fees associated with the new Control Panel?
There are no fees associated with your new Control Panel. The commissions previously displayed in your Admin Area continue to apply for your new transactions.
What happens with the Instant Notifications Service?
Your notifications system will mostly run as before the platform upgrade process, however, there will be a few changes. You will receive the information, in the same format, to the endpoints you have set up in the previous Admin Area. The new Admin Area allows you to add multiple endpoints that receive the notifications, as well as to customize the set of parameters passed. Learn more about the Instant Notification Service.
Subscription information will be generated when the order is approved by our Fraud review team and will no longer be generated at order placed. This is done to reduce risk and to no longer generate subscriptions until the shopper order is cleared. The following parameters will be populated only when the order is approved and the INS trigger “Fraud status changed” is called:
Note: The same behavior will take place in the API response, and these details will be available when the fraud_status is passed.
Can I still use my Payment and Admin API?
The current Payment and Admin API methods remain in place together with the authentication flow. The new platform offers a new API version (2Checkout API 5.0) that aims to expand your current capabilities. Learn more about the API upgrade process.
Where can I find my API authentication resources (secret word, private and publishable key)?
Your API authentication resources can be located in the new Admin Area > System Settings section. Use your private and publishable keys to authenticate for API requests.
What information can I find in my new Control Panel?
In the first phase of the upgrade process, you will be able to access all your orders/transactions starting from January 1, 2016. In the later stage of the upgrade process, you will be able to search for all your historical orders (starting with your first sale at 2Checkout). The new Reporting area will allow you to view and export access for your orders/customers/subscriptions data.
How can I access reports in the new platform?
Access your reports from the Reports Center area. You are able to view and export predefined platform reports that contain information related to your account activity/performance. You can also create and retrieve custom reports in case the information you are looking for is not available out of the box. Learn more about the new reporting area.
How are refunds and chargebacks handled in the new platform?
The refund and chargeback processes are not affected by the upgrade process. The new platform brings a dedicated Chargeback and Refunds team committed to handling all incoming chargeback and refund requests, for providing a better experience both to you and your customers during this process.
Can I create new users and user roles in the new Control Panel?
The users and roles you had in the previous platform continue to apply. The new Control Panel allows you to create new users or edit existing ones while defining advanced roles that control their access.
Are my customers affected by the upgrade process?
Your account upgrade also brings additional benefits for your customers. Your shoppers now have access to a customer Portal that allows them to manage their orders, get support or change their customer information.
How do I get support in the new Control Panel?
Live Technical support is available right from the Control Panel interface, by clicking on the Live tech support button. You can also contact our Technical Support team via email, at email@example.com.