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knowledgecenter.avangate.com

How do I get help?

Overview

Learn how to get help from dedicated teams across 2Checkout for your inquiries. 

Team Email address Activity/Description
Merchant Technical Support supportplus@2checkout.com Contact for technical assistance regarding your new Control Panel. The team is also available via Live Chat, from the Control Panel.
Shopper Support support@2checkout.com Email address that your customers can use for inquiries regarding the payment process/order delivery. The full list of available phone numbers is available here.
Sales Team  info@2checkout.com Contact our Sales team for any questions you may have regarding your agreement with 2Checkout.
Financial Support pay@2checkout.com Dedicated team that can help you with your financial inquiries. Your customers can use it for advanced questions regarding payments.
Chargebacks Support chargeback@2checkout.com Dedicated team that can assist you and your customers with inquiries regarding the chargeback process.
Refunds Support refund@2checkout.com Dedicated team that can assist you and your customers with inquiries regarding the support process.
Underwriting Support underwriting@2checkout.com Our Underwriting team can help you with any inquiries you may have regarding your account status.
Affiliates Support affiliates@2checkout.com Dedicated team that can help with any questions regarding affiliate accounts at 2Checkout.